UraverageTech · work order
Tell me what’s broken
No. assigned on intake
One-person tech shop
“It’s doing
the thing again.”
Yeah. I know exactly what you mean.
I’m an IT sysadmin who specializes in network hardware and software. I also build web and mobile apps, and automation is what I’m best at. You describe the problem however it comes out. I’ll translate it, quote it, and fix it.
Quest board
What I take in
Six quests. Four are the main line, two are side quests I’m genuinely good at. Anything not posted here, ask anyway. I’ll tell you straight if it isn’t mine.
- Servers & systems Windows and Linux boxes, user accounts, backups that actually restore, patching, and monitoring that tells me before it tells you. main quest
- Networks Routers, switches, firewalls, VLANs, VPNs and Wi-Fi that reaches the back room. Design, install, or work out why it broke. main quest · specialty
- Hardware Diagnosis, repairs, upgrades and custom builds. If it has a power button and a bad attitude, bring it in. main quest
- Web apps Small, fast, sensible websites and internal tools for people who don’t need an agency and its invoice. side quest
- Mobile apps One app, one job, done properly. Usually for a business that keeps solving the same problem on paper. side quest
- Automation Scripts, scheduled jobs, and systems wired to talk to each other. The job you do by hand every Monday shouldn’t need you. main quest · max level
Behind the counter
Average tech.
That’s the point.
Big IT firms sell you a language you didn’t ask to learn. I don’t. I’m a regular tech who’s good at this, working for people who just want the thing working again.
You get one person start to finish. The same person who quotes it is the person who fixes it and the person who picks up when you call back.
- Plain English, always
- Quote before work
- One person, start to finish
- Notes left behind
How it goes
Three stages, no queue
Every job runs on the same work order, and you see it at each stage.
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Intake
Tell me what it’s doing
In whatever words you’ve got. “Slow”, “weird noise”, “only on Tuesdays” — all of that is useful. I’ll ask the boring follow-ups.
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Quote
You get the number first
What’s wrong, what fixing it involves, and what it costs, in writing, before I touch anything. If it’s cheaper to replace than repair, I’ll say so.
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Closed
Fixed, and written down
You get the fix plus notes on what happened. Where it makes sense I’ll automate it so the same job doesn’t come back next month.